![]() ![]() Supporting documentation for these requests must be submitted prior to the completion of the program. Requests for withdrawal or transfer beyond the start of the program will only be considered for medical reasons or on compassionate grounds.For withdrawal or transfer requests made 10 days or less up until the start of the first class, your account will be credited 50% of the program fee. ![]() For withdrawal or transfer requests made more than 10 days prior to the start of the program, your account will be credited in full.Section 3.0 applies to all Aquatic Leadership Programs (Bronze Star and above), First Aid Programs and Leader in Training (LIT) Programs. Aquatic Leadership and First Aid Programs – Withdrawal & Refund Policy No credits or refunds will be issued for withdrawal requests made after the start of the program, except in extenuating circumstances as approved by a supervisor.ģ.For withdrawal requests made prior to the start of the program, your account will be credited in full.Section 2.0 applies to all drop-in (one time) programs offered at any City of London Drop-In Programs - Withdrawal & Refund Policy Supporting documentation for these requests must be submitted prior to the completion of the program.Ģ. Requests for withdrawal or transfer beyond the third class will only be considered for medical reasons or on compassionate grounds.Credits can remain on your family account for any future use towards programs or services. ![]() For withdrawal requests made after the first class up until the start of the third class, you will be credited 75% of the program fee after a per class fee for all program dates that have already occurred (regardless of attendance) have been deducted.For withdrawal requests made 7 days or less up until the start of the first class, your account will be credited 75% of the program fee.For withdrawal requests made more than 7 days prior to the start of the program, your account will be credited in full.Sport Customer Service, regardless of whether a participant attended the program. The effective date of any withdrawal is the date the request is received by Recreation & Programs, Day Camp Programs and Storybook Gardens Programming. Learn to Swim Programs, Learn to Skate Programs, Community & Seniors’ Centre Section 1.0 applies to all general recreation programs including (but not limited to): General Programs - Withdrawal & Refund Policy In any instance where the City of London cancels a recreation program, a full credit orġ. South London Community Centre, Monday to Friday 8:30 a.m. to 4:30 p.m. ( 355 Wellington St., Suite 248 – south entrance off of King St and Wellington St)Įast Lions Community Centre, Monday to Friday 8:30 a.m. ( 1045 Wonderland Rd N)Ĭiti Plaza, Monday to Friday 8:30 a.m. to 6 p.m. (501 Southdale Rd W – Second Floor Service Desk)Ĭanada Games Aquatic Centre, Monday to Friday 8:30 a.m. Community Centre, Monday to Friday 10 a.m. In-person at the following City of London recreation and sport customer service counters: ![]() to 4:30 p.m., excluding Saturdays on stat holiday long weekends)
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